Wimbledon

Moss and Co are estate agents with a vision to deliver outstanding customer service with fast results for the benefit of clients and customers.

We have developed the latest technology so our agents are more efficient, agile and responsive to your individual needs. We believe small, highly motivated teams using the right tools result in a better experience for our clients leading to more successful deals.

We have an established portfolio of management properties. Many of our clients have been using our service for over 10 years and we have an excellent reputation for efficient and honest service: "Moss & Co. is a highly reputable estate agents based in Wimbledon. The company works with clients who wish to buy, sell, rent or manage properties, and is renowned for its use of technology to provide excellent customer service." Siobhain Mc Donagh MP
With our knowledge of the local market and strong lettings and management service, we have built an established network of international investors. These add an extra demand over and above local buyer demand. Most of our buyers are cash buyers looking at an average property purchase of £800k. They are drawn from local home buyers who have already sold, and foreign nationals looking to invest in this area.
Complaints Procedure
We are governed ARLA and the Property Ombudsman and follow their recommended redress scheme.

Our Staff

Graza

Accounts management

Your money is a critical part of our service and the consistent accuracy and meticulous attention that Graza brings to her role is not the only reason that she is so respected by all our clients. She also has a photographic memory of all management history over the past 18 years working with the company.

Julie

Running a maintenance company in support of Moss and Co requires a special appreciation of the landlords needs and expectations. Julie keeps a close eye on costs, managing the quality of work and pricing offered by subcontractors. Communication is key to this role and Julie excels at keeping clients and contractors updated. Many years of experience with us, Julie brings care, confidence and dynamism. She is highly regarded by our clients.

Harry

Block management

This role requires a great memory for detail and an efficient and proactive approach. Harry has all of this and a commitment that we all admire. His work ethic might be considered to be hard to find in the Millenial Generation, but he has disproved this myth.

Zaynab

Zaynab (Zen to her friends) has a background in block management, with experience as a concierge, an expert in Fire Safety. What cannot be taught comes naturally to her as an exceptional communicator and manager.

Ash

Accounts management

Tenacious and hardworking, Ash never stops. He is the salesman every landlord needs, relentlessly chasing leads, showing tenants and traveling anywhere for the business. He is also very careful in his assessment of matching the right tenants for a property checking appropriateness and affordability.

Jonathan

Accounts management

Director of Moss and Co, Jon has 30 years experience as an owner of a property agency, specialising in lettings and management. As a member of ARLA he is an expert in both residential lettings and block management.
Jon has always focused on improving service for the benefit of staff and clients. We have a bespoke online suite of tools that surpass normal industry standards given his 20 years devotion to its continual development.

Graza

Accounts management

Your money is a critical part of our service and the consistent accuracy and meticulous attention that Graza brings to her role is not the only reason that she is so respected by all our clients. She also has a photographic memory of all management history over the past 18 years working with the company.

Julie

Running a maintenance company in support of Moss and Co requires a special appreciation of the landlords needs and expectations. Julie keeps a close eye on costs, managing the quality of work and pricing offered by subcontractors. Communication is key to this role and Julie excels at keeping clients and contractors updated. Many years of experience with us, Julie brings care, confidence and dynamism. She is highly regarded by our clients.

Harry

Block management

This role requires a great memory for detail and an efficient and proactive approach. Harry has all of this and a commitment that we all admire. His work ethic might be considered to be hard to find in the Millenial Generation, but he has disproved this myth.

Zaynab

Zaynab (Zen to her friends) has a background in block management, with experience as a concierge, an expert in Fire Safety. What cannot be taught comes naturally to her as an exceptional communicator and manager.

Ash

Accounts management

Tenacious and hardworking, Ash never stops. He is the salesman every landlord needs, relentlessly chasing leads, showing tenants and traveling anywhere for the business. He is also very careful in his assessment of matching the right tenants for a property checking appropriateness and affordability.

Jonathan

Accounts management

Director of Moss and Co, Jon has 30 years experience as an owner of a property agency, specialising in lettings and management. As a member of ARLA he is an expert in both residential lettings and block management.
Jon has always focused on improving service for the benefit of staff and clients. We have a bespoke online suite of tools that surpass normal industry standards given his 20 years devotion to its continual development.

If you have cause for complaint then we ask you to follow the following procedure. Hopefully your issues can be resolved at an early stage in the process.

1. Email the staff member who has been dealing with the issue and present the nature of your complaint to request a prompt response. You should expect a response the same day and if further time is required then this email should give you a time line we will be working to. Our general email can be used: info@mosswimbledonhill.co.uk

2. If your complaint has not been resolved please send an email to the director, Jonathan Moss. You just need to give the general nature of your grievance as he is able to look back over all correspondence you have had with the staff up to that point. jon@mosswimbledonhill.co.uk

3. If you cannot reach an agreement then we will provide you with 'a final viewpoint letter'.

4. Visit the Property Ombudsman site https://www.tpos.co.uk/consumers/how-to-make-a-complaint

It is very rare that complaints cannot be resolved at an early stage, but we would rather that you do let us know rather than put up with something that you are not happy about.

Rules of conduct:

https://www.propertymark.co.uk/media/1045366/conduct-and-membership-rules.pdf

Client Money Protection supplied through PropertyMark

No fees to Tenants

Landlords fees:

Full management 13%+vat
Letting Only 8% + Vat

Block management £300 per flat per annum incl vat

Moss and Co Ltd Company number 07804722
Registered address: 212 Copse Hill WIMBLEDON SW20 0SP

Landlords fees:

Full management 13%+vat
Letting Only 8% + Vat

Client Money Protection supplied through PropertyMark

No fees to Tenants

Block management £300 per flat per annum incl vat

Moss and Co Ltd Company number 07804722
Registered address: 212 Copse Hill WIMBLEDON SW20 0SP

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